Shipping
We ship products purchased on our website using the following methods:
- Italy (standard zones):
- Standard cost: € 8,50 for orders less than € 89,00
- Shipping free for orders equal to or greater than € 89,00
- Peripheral or disadvantaged areas in Italy and international shipments:
- Shipping costs are calculated and displayed during the checkout before payment
- Estimated delivery times: generally 2-7 business days depending on the destination and the courier.
- You will receive one confirmation email with the tracking number to monitor the order.
Returns and Refunds
Our return policy is designed to guarantee you maximum transparency and security.
- Deadline for requesting a return: you can request a return within 14 days from receipt of the product.
- Return conditions: the product must be intact, unused and in its original packaging.
- Return procedure:
- Contact us via email at scrivigua@gmail.com indicating the order number and reason for the return.
- You will receive instructions for shipping the product to our returns center.
- Return costs: at the customer's expense, except in the case of a defect or error on our part.
- Reimbursement: Once the returned product has been received and verified, we will proceed with the refund using the same payment method used for the purchase, within 7 working days.
Defective or incorrect products
Se ricevi un prodotto defective or different from the one ordered, contact us immediately:
- We will provide you priority assistance
- Il reso o la sostituzione sarà at our expense
Contacts
For any questions regarding shipping or returns, you can contact us:
- Email: scrivigua@gmail.com
- Telephone: +39 3490843836